In-App Messaging

What is in-app messaging?

Say goodbye to missed emails and lost communication threads -- our new in-app messaging system is here to streamline and enhance your interactions - whether you are a retailer, a nonprofit or even a delivery partner - making the donation process smoother than ever before.

How it works?

1. Donations Are Ordered - Just like before, a donation is ordered by a nonprofit organization.
2. Confirmation Sent - Both parties receive an instant confirmation after checkout.
3. Start Messaging - There are two ways to be directed to the conversation:

   1. Click on the email link (refer to start your conversation here) you received after an order is made.

      

   2. Or, you can go to your order, and click on the View conversation link at the bottom left of the order page.

Frequently Asked Questions

1. Q: Why can't I see my conversation anymore?

   A: The thread will be deactivated once the order is completed (i.e. picked up / delivered / shipped) or when the order is cancelled.

2. Q: How do I add more people to the conversation? Do they have to register?

   A: No, the participant does not need to be registered. One of the many benefits of the in-app messaging is allowing for external parties to participate in the thread. To add another participant, go to the specific thread. Under participants, click Invite. Input the email address of the other participant in the "email address" section. The user will receive an email with the link and passcode to enter the chat.